Terms of Service

1. Eligibility & Account Registration

• You must be at least 18 years of age to create an account or use our Services.
• You must provide accurate, current, and complete information during registration and keep it updated.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You may not create more than one personal account. Corporate accounts may have multiple authorized users.
• HeXA reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

2. The HeXA RIDES Platform

HeXA RIDES is a technology platform that connects riders with independent licensed transportation providers (drivers and vendors) offering luxury ground transportation services. HeXA is not a transportation carrier. We do not employ drivers directly; drivers and vendors operate as independent contractors.

• HeXA facilitates bookings, payments, and communications between riders and transportation providers.
• All transportation services are provided by independent licensed operators, not by HeXA.
• HeXA vets all drivers and vendors through background checks and document verification, but does not guarantee the conduct of any third-party provider.

3. Booking & Payment

• All bookings are subject to vehicle availability and driver acceptance.
• Prices displayed include base fare, applicable fees, and taxes. Surge pricing may apply during high-demand periods and will be clearly disclosed before booking confirmation.
• Payment is processed securely through Stripe. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and cash (for select services).
• Your card will be charged upon booking confirmation. For hourly bookings, final charges may be adjusted based on actual hours used.
• Gratuity is not included in the base fare and is at your discretion. Drivers appreciate tips for excellent service.
• Receipts and invoices are available in your account under "My Bookings."

4. Cancellations & Refunds

Cancellation policies vary by vehicle type and booking lead time. Full details are available in our Booking Terms. General guidelines:

• Free Cancellation: Cancellations made more than 24 hours before the scheduled pickup are generally eligible for a full refund.
• Late Cancellations: Cancellations within 24 hours of pickup may incur a cancellation fee of 25–50% of the booking total.
• No-Shows: If you do not appear at the pickup location within 15 minutes of the scheduled time, the booking may be marked as a no-show and the full fare charged.
• Driver Cancellations: If your driver cancels, you will receive a full refund and we will attempt to find an alternative vehicle.
• Refunds are processed within 5–10 business days to your original payment method.

5. Rider Conduct

As a rider, you agree to:

• Treat drivers, vehicles, and other passengers with respect at all times.
• Not engage in any illegal activity, harassment, or threatening behavior during a ride.
• Not bring prohibited items including illegal substances, weapons, or excessively hazardous materials into any vehicle.
• Be responsible for any damage caused to the vehicle by you or your party. Cleaning fees of $150–$500 may be charged for excessive mess or damage.
• Comply with the driver's reasonable instructions regarding vehicle rules (e.g., no smoking, seatbelt use).
• Ensure all passengers in your party are aware of and comply with these Terms.

6. Driver & Vendor Terms

• Drivers and vendors must maintain valid licenses, insurance, and vehicle registrations at all times.
• All drivers must pass HeXA's background check process before accepting rides.
• Drivers and vendors operate as independent contractors and are not employees of HeXA.
• HeXA charges a platform service fee on each completed booking. Fee structures are disclosed in the Driver and Vendor agreements.
• Payouts are processed weekly via ACH transfer to your registered bank account.
• Drivers and vendors may not solicit riders to book outside the HeXA platform.

7. Ratings & Reviews

• After each completed ride, both riders and drivers may leave ratings and reviews.
• Reviews must be honest, accurate, and based on your actual experience.
• HeXA reserves the right to remove reviews that contain profanity, personal attacks, false information, or violate our community guidelines.
• Drivers with consistently low ratings (below 4.0) may be suspended from the platform pending review.

8. Intellectual Property

All content on the HeXA RIDES platform — including logos, trademarks, text, graphics, software, and design — is owned by or licensed to HeXA RIDES and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• HeXA RIDES is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.
• HeXA's total liability for any claim arising from these Terms or the Services shall not exceed the amount you paid to HeXA in the 3 months preceding the claim.
• HeXA is not responsible for the actions, conduct, or negligence of independent drivers or vendors.
• HeXA does not guarantee uninterrupted, error-free, or secure access to the platform.

10. Dispute Resolution

Any disputes between you and HeXA RIDES shall first be attempted to be resolved through our in-app Disputes & Refunds process or by contacting support@hexarides.com. If a resolution cannot be reached, disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association, conducted in Las Vegas, Nevada. You waive the right to participate in class action lawsuits against HeXA.

11. Governing Law

These Terms are governed by the laws of the State of Nevada, USA, without regard to conflict of law principles. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Clark County, Nevada.

12. Changes to These Terms

We may update these Terms periodically. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Continued use of the Services after the effective date constitutes your acceptance of the revised Terms.

13. Contact